© Francesco Esposito | All Rights Reserved
About Me
Hi, I'm Francesco. I'm a tech professional with a background in technical support, team leadership and process improvement. Over the years, I've moved from systems and network administration to leading support teams and, today, to redesigning how teams work through automation and data. I use Python to build internal tools, automate repetitive tasks and create dashboards that track KPIs in real time, relying on libraries like Pandas and frameworks like Django and Flask when a tool needs to become a web app. I'm meticulous, creative and always focused on practical solutions. For me, a good process is one people actually want to follow, and data is how I prove it works.
I started my career in IT and Telecommunications, and that's where I first got close to programming. At starSistemi, near Naples, I spent ten years running operations and the company's IT infrastructure while supporting electronic security projects: CCTV, access control and networks. After relocating to Madrid, I joined Visiotech, where I grew from technical support specialist to leading the Technical Support and RMA department for the Italian market, with a team of up to eight people. A few years ago, a Raspberry Pi project reignited my passion for programming and led me to Python. That changed how I worked: I started automating tasks, building internal tools and experimenting with data, and later trained formally through an intensive Data Science & Machine Learning bootcamp. Today, as Business Process Lead, I use all of that to analyze and redesign processes, automate manual work and build AI-powered tools, such as agents that convert and import customer orders automatically. I use AI tools daily, not just as a productivity booster but as a natural extension of my workflow. I believe AI is shaping the future, and I want to be part of that transformation, not watch it from the sidelines.